Training & Service

Equipping you with the knowledge, confidence and care to keep your coffee machines working effectively.
  • Immediate training
    on delivery
  • Training for all skill levels to
    master your coffee menu
  • Proactive servicing
    plans available

Understand the machine

You want to make the most of your machine as soon as it is installed. That’s why we provide training on delivery wherever you are in the UK. Whether you have a bean to cup or the New Lavazza LB4723, we’ll train you on all the core skills to manage your menu with precision and consistency. Your staff will be able to handle Espresso, Cappuccino, Lattes, Flat White, Americano and Mocha as well as any non-dairy drinks.

Delivering skills to all staff

Your staff will be able to create world-class coffee after our on-site training. Be confident that your staff can deliver your entire coffee menu. Whether you need catering staff, office managers or experienced baristas looking after your Lavazza investment, we will provide the right training for them. We’ll ensure your staff have confidence to be able to serve premium, consistently high quality drinks to your customers.

Learn from Lavazza experts or boost your barista skills

Whatever your skill set, we will train you to understand your Lavazza machine and gain immediate confidence. From calibrating grinders, to managing capsules to texturing milk. We’ll upskill your staff in Lavazza’s advanced coffee training so they can appreciate the Lavazza brand and the origins and characteristics of the premium coffee they’re serving.

& Service Support

We want to ensure that you have no interruption of service which is why we equip you with the knowledge of how to maintain your coffee machine. We’ll explain the importance of keeping your machines clean to ensure the coffee you serve is always at its best. Learn essential troubleshooting techniques for your machine. Get peace of mind that we also offer on-site servicing support, 7 days a week.

Exceptional after sales support

Our national customer care centre is ready to answer any queries you have from help with planning your installation to supply to booking a site visit. We can dispatch engineers to your site within 48 hours if you have any difficulties. Find out what’s the right solution and service model for your business

“We don’t just deliver and leave. We ensure you know your coffee machine inside out, master your coffee menu and have the confidence to deal with whatever request at your peak trading times.”

Alun Owen, Managing Director, Beverages Direct

Need More Information?

To book a free tasting session in our Liverpool Showroom or to find out more about our Lavazza machines, you can either give us a call, email us or by filling out the form.

  • 0870 950 1118

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